Serendidpty-Arts Return Policy
Last Updated April 1, 2025
Thank you for your purchase. We hope you are happy with your purchased product. However, if you are not completely satisfied with your purchase for any reason you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days from the day product is delivered. All return items must be in new and unused conditions, with all original tags and labels attached. After 14 days of delivery or by not fulfilling any of the conditions provided in this clause, Serendipity-Arts shall not accept any return, and no money will be refunded. If you want more information regarding return and refund policy please contact us.
RETURN PROCESS
To return an item, contact customer service at serendipity.arts.2222@gmail.com to obtain a Return Merchandise Authorization (RMA) number along with a return shipping label, to be printed out and used to return the product. Once email is received place the item securely in its original packaging (include proof of purchase/and return form provided) and mail your return to the following address provided on your shipping label.
Serendipity-Arts
Attn: Returns
RMA #
P.O. Box 75
Ionia, NY 14475
{Please note, you will be responsible for all return shipping charges.} We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label sent to your email and in return, shipping charges will be paid and reimbursed by us (provided it is your first return or if product is delivered damaged). If provided label is not used, shipping charges will be deducted from your return to cover shipping charges. Shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded.
Items that can not be returned
- Clearance Items
- Personalized Items
- Items marked "Non-Returnable" on the sales page
- Gift Cards
- Used items
- Bulk Items (unless entire bulk is returned)
Shrink wrapped or sealed products that has been opened and/or removed from original packaging may not be returned, unless it is defective, in which case it can be exchanged only for the same product. For assistance with an exchange or defective item contact customer service at serendipity.arts.2222@gmail.com or call 585-257-5343.